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For hardware token users, your PASSCODE is your PIN + the number displayed on your hardware token (the Tokencode). Software Token users enter your PIN in the Software Token keypad to get the PASSCODE.

First time users or NEW PIN mode users, to establish your NEW PIN, enter just the display (token code) from your hardware based token. Smart Phone Software Token users enter 0000 on the keypad to get the token code. This system will prompt you to establish your own PIN (must be 8 digits for Software Token and 8 characters for Hardware Token).

If the system prompts you to enter the Next Token code (typically happens for out of sync tokens or exceeded allowed failed attempts), wait for the numbers to change and enter just the display (Token Code) from the Hardware or Software Token.